Shipping policy

📦 Shipping Policy – House Of Crystal

At House Of Crystal, we are committed to delivering your spiritual and crystal products safely, securely, and on time.

Please read our shipping policy below for complete clarity.

🛒 Order Processing Time

All orders are processed within 1–2 business days after successful order confirmation.

Orders placed on Sundays or public holidays will be processed on the next working day.

Once your order is packed and handed over to our courier partner, you will receive a tracking link via SMS or email.

🚚 Shipping & Delivery Timeline

We currently deliver across India.

Location Estimated Delivery Time
Metro & Tier-1 cities 2 – 4 business days
Other cities & towns 3 – 6 business days
Remote / rural locations 4 – 8 business days

Delivery timelines may vary slightly depending on your pin code and courier partner operations.

📍 Shipping Coverage

We ship to most serviceable pin codes across India.

If your location is not serviceable, you will be informed during checkout.

💰 Shipping Charges

Shipping charges (if applicable) are clearly mentioned at checkout before placing your order.

From time to time, House Of Crystal may offer free shipping promotions, which will be visible on the website or checkout page.

📦 Order Tracking

Once your order is dispatched, you will receive a tracking link via SMS or email to monitor your shipment in real time.

If you face any difficulty tracking your order, please contact our support team.

🚫 Delivery Delays

While we strive to meet the estimated delivery timelines, delays may occur due to:

  • Weather conditions

  • Regional lockdowns or restrictions

  • Courier service disruptions

  • Incorrect or incomplete address details

House Of Crystal will not be responsible for delays caused by circumstances beyond our control.

🏠 Incorrect or Incomplete Address

Please ensure that your shipping address and contact details are correct at the time of placing the order.

House Of Crystal will not be responsible for delivery failures due to:

  • Incorrect address

  • Incomplete address

  • Wrong contact number

Any re-shipping required due to incorrect details may attract additional shipping charges.

💎 Packaging & Safety

All our crystal, bracelet, and spiritual products are carefully packed using protective materials to ensure safe delivery without damage.

❗ Lost or Damaged Shipments

If your order arrives damaged or appears to be tampered with, please contact us within 24 hours of delivery along with clear photos of the package and product.

We will investigate the issue and assist you as per our internal resolution process.

📞 Need Help?

For any shipping or delivery related queries, please contact us at:

📧 Email: support@houseofcrystal.in
🕘 Working Hours: Monday – Saturday | 10:00 AM – 6:00 PM IST