Refund policy

🔁 Return & Refund Policy – House Of Crystal

At House Of Crystal, each product is carefully selected and packed with utmost care.
We request you to read our return and refund policy before placing your order.

✅ Returns

Due to the nature of our products (crystals, bracelets, malas, spiritual and energy products), we do not accept returns for change of mind, personal preference, or energy-based expectations.

However, we do accept return or replacement requests in the following cases only:

  • You received a damaged product

  • You received a wrong product

  • The product was missing from your order

⏱️ Return Request Window

You must raise a return or replacement request within 24 hours of delivery.

Requests raised after 24 hours will not be accepted.

📸 Mandatory Proof

To be eligible for return or replacement, you must share:

  • Clear photos of the product

  • Clear photo of the outer packaging

  • Unboxing video (if available)

This helps us verify the issue with our courier and packaging team.

❌ Items Not Eligible for Return

The following items are not eligible for return or refund:

  • Crystals, bracelets, malas and spiritual products once opened and used

  • Products purchased during clearance or special promotional sales (unless damaged or incorrect)

  • Minor variations in colour, texture, shape or appearance of crystals (as crystals are natural stones)

Natural variations are not considered defects.

🔄 Replacement Policy

If your request is approved, we will arrange a replacement for the same product (subject to stock availability).

In case the same product is not available, we may offer:

  • An alternative product of similar value, or

  • A refund, at our sole discretion.

💰 Refund Policy

Refunds are applicable only in the following cases:

  • The product is damaged in transit and replacement is not possible

  • The wrong product was delivered and replacement is not possible

  • The order is cancelled before dispatch

💳 Refund Mode & Timeline

Once your return or refund request is approved:

  • Refunds will be processed to the original payment method

  • Refund processing time: 5–10 business days

For Cash on Delivery (COD) orders, you may be asked to share your bank account details for processing the refund.

🚫 Order Cancellation

Orders can be cancelled only before dispatch.

Once the order has been shipped, it cannot be cancelled.

📍 Delivery Refusal / Failed Delivery

If a delivery fails or is returned to us due to:

  • Incorrect or incomplete address

  • Incorrect phone number

  • Customer not available

  • Refusal to accept the order

No refund will be issued for such orders.

Re-shipping (if requested) may attract additional shipping charges.

💎 Important Note About Crystal & Spiritual Products

Crystals and spiritual products are belief-based and natural in nature.
House Of Crystal does not guarantee specific outcomes, financial results, healing, or personal experiences from the use of any product.

Refunds will not be provided based on personal expectations or spiritual results.

📞 How to Raise a Return / Refund Request

Please email us with your order details and photos at:

📧 Email: support@houseofcrystal.in
🕘 Support Hours: Monday – Saturday | 10:00 AM – 6:00 PM IST

Kindly mention your Order ID in the subject line.

House Of Crystal reserves the right to approve or reject any return or refund request after verification.

House Of Crystal reserves the right to modify this policy at any time without prior notice.

Last updated: February 2026